Placing a Call – Getting the Answer Our representatives answer and resolve 98% of homeowner questions on the first call
“In Valencia, people like everywhere else are busy. They want their issues resolved easily and preferably with a real person,” says Tony Woltman.
“Our in-house Customer Care Center was developed in response to that need. Our homeowners want to talk to a live person when calling. At Merit, all calls are picked-up within 30 seconds on average. After only one year, the customer care representatives accomplished the outstanding result of resolving 98 percent of calls during the initial conversation.”
"As an industry leader, our customer service is an example of how we have created a distinctive experience for our client homeowners locally in Valencia, as well as for any of our homeowners throughout the state.”
Learn more about the Customer Care Center.
Merit Employees Become Blanketeers to Provide Local Children with SecurityOver 50 blankets donated to Project Linus.
Merit employees worked diligently to create blankets for young children in need throughout Los Angeles County. Blankets were distributed through Project Linus, an organization that works to provide love, a sense of security, warmth and comfort to children who are seriously ill, traumatized, or otherwise in need through the gifts of new, handmade blankets and afghans.
Merit partners with the following organizations.